COACHING & EMPOWERING
In order to grow a team that does their best work, I believe in aligning the skills the business needs people to have with where they would like to grow as a person. On client engagements, I coach through pairing, 1:1 conversations as well as team workshops. Along with a measurable skill matrix for end-to-end product design. I’m currently learning how to hire & am particularly interested in creative culture and how I can help organisations to find their own.
Validating business ideas and building the right thing under extreme uncertainty is a tough but rewarding challenge. Through hands-on work and feedback conversations with fellow product people & engineers, I adapt & innovate the toolbox of product design activities & frameworks needed to do the job successfully. New ideas emerge in a lean way by experimenting & learning.
DELIVERY & IMPROVEMENT
Excellence in software is delivered by high performing, independent and balanced teams. They need a psychologically safe space that allows them to experiment & take risks. In order to make evidence-based decisions, I enable teams to conduct a broad variety of user research, biweekly. To make success measurable and to capture validated learning over time, setting product goals and calling out the riskiest assumptions are key parts of my toolbox.
CLIENT RELATIONS & NEW BUSIENSS
In that sense, I’m a matchmaker. Together with the sales team & a senior mentor, I seek to understand the toughest business challenges of our clients and how our team can help solve them through software. I see many parallels to conducting user research: active listening & building empathy for challenges always form the first step.
Tackling interesting business challenges brings responsibility for confidentiality. I am not able to share any details of these projects. What I can share are the methods, processes and practices that I contributed.
As a design thinker and workshopper by heart, I enable great ideas through co-creation sessions. I’ve workshopped with people all over the : in Hong Kong, The Hague, Berlin, Zurich, London, Edinburgh... and they have taught me a great deal as a facilitator. A selection of my favourite practices
I embrace coming from a visual design background. First and foremost, I care about people and what they need and want from the things I design. But I also care to design in a visually appealing way, being able to tell stories.